If you have not used any of your credit giffgaff refurbished phones or not had a plan within the last 32 days then this page will be unavailable. For new members using credit; please allow 5 days from the first usage for your statement page to be updated. We also think you should be able to leave, in a way that’s fair. So if it’s not right for you, we’ll meet you in the middle with an early termination charge.

Are Refurbished Phones Locked To A Network?

If you have already switched to giffgaff or left your previous network provider, and decided that you then want to keep your previous number? You can still request a PAC code by contacting your previous network provider. You can get your STAC by texting STAC to 75075, from the number you don’t want to keep and following the simple steps. Giffgaff offers payback points to members who recruit other members and who provide customer service to the Giffgaff community. Giffgaff promises to match their members’ charitable donations, pound for pound. Giffgaff itself is an old Scottish word for ‘mutual giving'[36] and the company states they attempt to maintain that ethos as much as possible.

How Do I Access My Voicemail?

How to cancel your giffgaff account, stopping auto top-ups, and deactivating SIMs. At giffgaff, we like to do things a little differently. We’re all about community and support, so if you’ve got a question—ask away!

If you run out of data before the end of the month, you can start your next plan early. If your mobile data isn’t working, but calls and texts are, there may be an issue with your Access Point Name (APN) settings. Giffgaff claims that its team of members allows you to get help at any time, day or night, unlike big mobile networks’ call centres, which are only open at certain times. This should mean there’s no need to wait in long call centre queues, either.

This means that when your current plan finishes, you’ll get a new one right away with no interruptions. How a recurring plan works on giffgaff, including automatic renewals, setup, management, and ensuring uninterrupted service. Roaming Like at Home service allows members to go abroad to the EU and selected destinations and use their plan’s or credit as they would here in the UK at no extra cost. Members can use this service as long as their Roaming eligibility is on. If you’re still having trouble logging in to the app, you can also log onto your account through your phone’s browser. Our aim is always to respond to complaints within 5 business days You’ll be kept informed of the expected timeframe.

How to make a complaint with giffgaff, including the steps to report issues and how the team works to resolve them promptly. [newline]Alternatively, the vast majority of modern phones have bluetooth connectivity, which means that you can use any bluetooth headset with these devices. Most phones still use a standard 3.5mm headphone socket, so if you already own a pair of wired headphones, they will usually work. However, there are exceptions, such as with the newer iPhone models, which require an adapter to use wired headsets. So, you’ll get a terrific unlocked, second-hand phone that looks and works like new, costs less and is better for the environment. Refurbished phones are second-hand devices that have gone through careful testing.